Shipping Policy

Delivery Information

At Elegant Gowns Shop, we strive to ensure a seamless delivery experience. Below is our general delivery framework:

  • EU: Standard delivery timeline
  • Rest of the World: Standard delivery timeline

A tracking number will be provided once your order is on its way, allowing you to monitor its progress.

Please be aware that delivery estimates are subject to external factors. Our customer care team is available to address any questions.

Customs Duties and Taxes

For EU Countries:
No additional customs duties or taxes apply for deliveries within the European Union. The price shown at checkout is final.

For Non-EU Countries:
Local customs duties and taxes may be applicable. These charges are determined by local authorities and are payable upon delivery. Our customer care team can provide guidance.

Refusals at Customs or Delivery

We are here to support you in case of delivery issues.

  • Refusals at Customs: If a package is refused at customs, a deduction may apply to cover duties and taxes paid on your behalf.
  • Refusals at Delivery: If an order is refused upon delivery and returned, a deduction may apply to cover return handling costs.

Please contact us before refusing a package so we can assist you.

Delivered Duty Paid (DDP) Shipping to the United States

For customers in the United States, we offer Delivered Duty Paid (DDP) shipping. All import duties, taxes, and fees are included in the final price at checkout, ensuring a hassle-free delivery with no extra costs upon arrival.

If a return is needed, duties and taxes are generally non-refundable. Our team will assist with the return process.

Delivery Information for In-Stock & Pre-Order Items

In-Stock Items:

  • Preparation Time: In-stock orders are typically prepared and dispatched within a standard timeframe.
  • Delivery Time: Delivery estimates begin from the dispatch date, and a tracking number will be provided.

Pre-Order Items:

  • Preparation Time: Pre-order items require additional preparation time. You will be informed of the dispatch date when your order is ready.
  • Tracking Your Order: A tracking number will be sent once your pre-order is dispatched.

If you have any questions about delivery or your order status, please contact our customer care team. We are here to ensure a smooth shopping experience.